SHIPPING POLICY

At Goodway MDS, we are committed to delivering fresh, premium-quality spices and grocery products safely and on time across India.

Shipping Locations

We currently deliver to all major cities and serviceable locations across India through our trusted delivery partners.

Order Processing

• Orders are processed within 1–2 business days after successful payment confirmation.
• Orders placed on Sundays or public holidays will be processed on the next working day.

Estimated Delivery Time

• Metro Cities: 2–5 Business Days
• Other Cities & Towns: 3–7 Business Days
• Remote Areas: 5–10 Business Days

Delivery timelines may vary depending on your location and courier availability.

Shipping Charges

• Shipping charges (if applicable) will be displayed during checkout before payment.
• Free shipping may be available on selected products or promotional offers.

Order Tracking

Once your order is dispatched, you will receive a tracking ID and tracking link via SMS or email, allowing you to monitor your shipment until delivery.

Delivery Delays

While we strive to deliver every order on time, delays may occur due to circumstances beyond our control, including:

• Adverse weather conditions
• Public holidays
• Courier or logistics delays
• Natural disasters
• Government restrictions or unforeseen events

We appreciate your patience and understanding in such situations.

Incorrect Shipping Information

Please ensure that your shipping address, contact number, and PIN code are accurate when placing your order. Goodway MDS will not be responsible for delays or failed deliveries caused by incorrect or incomplete shipping details provided by the customer.

Damaged or Missing Orders

If your package arrives damaged or if any item is missing, please contact us within 48 hours of delivery with your Order ID and clear photos of the package and product so our support team can assist you promptly.

Contact Us

For any shipping-related questions or assistance, feel free to reach out to us:

📧 Email: Contact@goodway.com

📞 Phone: +91 9639113872

Business Hours: Monday – Saturday | 10:00 AM – 6:00 PM