At Goodway MDS, customer satisfaction is our top priority. We are committed to delivering premium-quality spices and grocery products. If you receive a product that is damaged or incorrect, we're here to help.

Return Eligibility

You may request a return if:

• The product received is damaged, defective, or incorrect.
• The return request is raised within 3 days of the delivery date.
• The product is unopened, unused, and in its original packaging with all labels intact.

Non-Returnable Items

For safety and hygiene reasons, the following products are not eligible for return or exchange:

• Opened or used food products.
• Products with damaged or missing original packaging.
• Items damaged due to improper handling after delivery.
• Products returned after the eligible return period.

Exchange Policy

We offer exchanges only in the following cases:

• Wrong product delivered.
• Product received in damaged condition.
• Manufacturing defect (if applicable).

Replacement will be processed after verification of the issue.

Return Process

To initiate a return or exchange:

1. Contact our customer support within 3 days of delivery.
2. Share your Order ID, product details, and clear photos/videos of the product.
3. Our team will verify your request and provide further instructions.
4. Once approved, the replacement or refund process will be initiated.

Refund Policy

• Refunds (if applicable) will be processed only after the returned product has been received and inspected.
• Approved refunds will be credited to the original payment method within 5–7 business days.
• For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or UPI.

Shipping Charges

• Shipping charges are non-refundable, except in cases where the wrong or damaged product was delivered by us.

Important Note

As our products are food items, returns or exchanges are accepted only for damaged, defective, or incorrectly delivered products. We reserve the right to reject return requests that do not meet the above conditions.

Contact Us

If you have any questions regarding returns or exchanges, please contact us:

📧 Email: Contact@goodway.com

📞 Phone: +91 9639113872

Business Hours: Monday – Saturday | 10:00 AM – 6:00 PM